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Quality Assurance Training

Quality Assurance Training

Welcome to the Quality Assurance Training Course!   Congratulations on becoming a QA!  You have proven yourself a successful caller and are ready to take on the responsibility of monitoring campaigns and ensuring a standard of quality!  With this new role, you...
Assistant TL Training

Assistant TL Training

Welcome to the Assistant TL Training Course!   Congratulations on becoming an Assistant Team Leader!  You have proven yourself a successful caller and are ready to jump into the TL position should your TL be absent.  Thank you for being willing to fill in!  Your...
Team Leader Training

Team Leader Training

Welcome to the Team Leader Training Course!   Congratulations on becoming a Team Leader!  You have proven yourself a successful caller and are ready to take on the responsibility of helping a team achieve greater success!  Your team will look up to you for...
Agent Training

Agent Training

Welcome to Heroes!   We are so excited for you to start your journey with us!  This training course will help accelerate your learning and get you ready to start working with us! Watch each of the videos carefully as they contain lots of valuable information.  If...